Shipping Policy
Last updated: October 13, 2026
Overview
Part Velocity ships from our facility at 50 Teledyne Pl., La Vergne, TN 37086. This policy explains where we ship, how long it takes, and what it costs.
Where We Ship
We ship to all addresses in the 48 contiguous United States. Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses are not available at checkout. Contact us for a quote. We do not ship internationally at this time. Freight orders (vehicles and oversized items) cannot be delivered to P.O. boxes.
Order Processing Time
- In-stock parts, tools, and accessories: ship within 1–2 business days. Orders placed before 12:00 PM Central Time, Monday through Friday, usually ship the same or next business day.
- Engines, vehicles, and freight items: ship within 3–7 business days.
- We do not process or ship orders on weekends or U.S. federal holidays.
If an item is backordered or delayed, we will email you within 1 business day with an updated ship date and your options, including a full refund.
Shipping Methods & Transit Times
| Item type | Carrier | Estimated transit |
|---|---|---|
| Parts, tools & accessories | UPS, FedEx, or USPS Ground | 2–6 business days |
| Engines & heavy items (LTL) | Freight carrier | 4–10 business days |
| Vehicles (UTV, ATV, golf cart, go kart) | Freight carrier | 5–14 business days |
Total delivery time = processing time + transit time. Transit times are estimates provided by carriers and are not guaranteed.
Shipping Costs
- We charge one flat shipping rate of $210 per order to any address in the 48 contiguous United States.
- The same flat rate applies to every order, from a single part to a complete vehicle shipped by freight.
All shipping charges are shown at checkout before you place your order. There are no hidden fees.
Order Tracking
As soon as your order ships, we email you a tracking number. You can also check your order status on our Track My Order page or in My Account.
Freight Delivery
For freight shipments, the carrier will contact you to schedule a delivery appointment. Freight is delivered curbside. Someone 18 or older must be present to sign. Please inspect your shipment before signing the Bill of Lading and write down any visible damage on it. That note is required for any freight damage claim.
Damaged, Lost, or Missing Items
If your package arrives damaged or is missing items, contact us within 48 hours of delivery at info@PartVelocity.com or +1 865-269-4487 with your order number and photos. If a package shows as delivered but you cannot find it, contact us within 7 days. We will work with the carrier and send a replacement or refund.
Sales Tax
Sales tax is collected where required by law and is calculated at checkout based on your shipping address.
Contact
Questions about shipping? Call +1 865-269-4487 or email info@PartVelocity.com.