Frequently Asked Questions
Orders & Payment
We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus any other methods shown at checkout. All prices are in U.S. Dollars. See Payment Methods & Security.
Yes. Our whole site uses SSL/TLS encryption, and payments are processed by PCI-DSS compliant providers. We never see or store your full card number.
Yes, as long as it has not shipped. Call +1 865-269-4487 or email info@PartVelocity.com right away. See our Cancellation Policy.
Sales tax is collected where required by law and calculated at checkout based on your shipping address.
Shipping & Delivery
We ship to the 48 contiguous United States. For Alaska, Hawaii, Puerto Rico, and APO/FPO addresses, contact us for a quote.
We charge one flat shipping rate of $210 per order to any address in the 48 contiguous United States, whether you order a single part or a complete vehicle. The shipping charge is shown at checkout before you pay.
In-stock parts ship within 1–2 business days and arrive in 2–6 business days. Engines and vehicles ship by freight within 3–7 business days, with 4–14 business days in transit. See our Shipping Policy.
We email your tracking number when your order ships. You can also use our Track My Order page.
The freight carrier calls you to schedule a curbside delivery. Please inspect the shipment and note any damage on the Bill of Lading before signing.
Returns & Warranty
Most new, unused, uninstalled items can be returned within 30 days of delivery with an RMA number. Non-defective returns have a 15% restocking fee. See our Return & Refund Policy.
Approved refunds go back to your original payment method within 5–7 business days after we receive and inspect your return.
Contact us within 48 hours of delivery with photos. We will send a replacement or a full refund at no cost to you.
New products come with our 1-year limited warranty against defects in materials and workmanship. Some manufacturers offer longer coverage. See our Warranty Policy.
Use our Warranty Claim form with your order number and photos, and we will reply within 2 business days.
Products & Fitment
Check the fitment and specifications on the product page. If you are unsure, call or email us with your make, model, and year before ordering and we will confirm fitment.
Unless a product page clearly says otherwise, our UTVs, ATVs, go karts, and off-road vehicles are not street legal. Check your state and local laws.
Yes. We offer fleet quotes and volume pricing. Visit Commercial & Fleet Sales.